Spoofing Fraud Alert: Scam Phone Calls
Scammers are targeting members through spoofing, using false phone numbers and impersonating government agencies. In many of these calls, the scammers are:
Pretending to be from a government agency, such as the Federal Trade Commission (FTC).
Telling members they are under investigation, creating a sense of stress and urgency.
Isolating members by telling them that Andrews Federal employees are under investigation and cannot be trusted.
Asking social engineering questions to convince members to give them personal or account information.
Encouraging members to withdraw large sums of money.
Stop and think about it before letting urgency and stress affect your decision making. Take a moment to assess the situation before acting, and end the call immediately if you are worried you’re being targeted by a scam.
To protect yourself and your money:
Do not withdraw money for people you do not know, agree to meet with them or exchange personal information.
Do not transfer or send money to people you do not know.
Do not give out personal information, including your social security number, Digital Banking username, password, secure access code, debit card and/or PIN number, to anyone over the phone.
Do not fall for urgency traps where the caller says you must immediately make a financial decision, withdraw money, or share personal information.
Most importantly, if someone calls you and asks for your personal information, END the call.
If you have security concerns, please send us a Secure Message or call our Member Service Center so we can assist you with mitigating the situation.
