Security Center

SAFEGUARD YOUR ACCOUNTS, CARDS AND PERSONAL INFORMATION

YOUR CARD, YOUR CONTROL: Never hand it over to anyone

Beware of scammers who may try to collect your debit card or personal information from your home. Andrews Federal will never send anyone to your home to retrieve your debit card or request sensitive information.

Keep your phone to yourself

Handing your phone to a stranger can lead to fraud, as scammers may steal personal data, access banking details, or install malicious apps. Even a brief moment is enough for identity theft or financial loss. To stay safe, avoid giving your phone to strangers—if someone needs help, make the call for them instead.

Andrews Federal employees will never ask for your PIN or password – Neither should anyone else

If someone contacts you and says they are from Andrews Federal, be suspicious. Andrews Federal will not contact you and ask you to reveal account information, password or PIN. If you receive a request of this nature, it is probably a scammer. End the conversation and report it immediately. 

Don't text personal information

Never share personal information over the phone—use secure, verified channels instead. Even harmless details, like your account number, can be dangerous when combined with other data. Fraudsters gather small pieces of your information over time until they have enough to access your accounts.

Use online scheduling to stay secure

When you schedule an appointment online through our website to request a call back at a specific time, you can trust that the call will come directly from Andrews Federal. If anything about a call or conversation seems suspicious, hang up and call back to our Member Service Center. 

Report a lost or stolen card

If your card is missing, let us know immediately so we can help protect your account from unauthorized transactions

To replace your damaged, lost, or stolen card, please log in to Digital Banking. It’s quick and easy and you will receive your new card in 7-10 calendar days, or longer if you reside Overseas.

1. Once you’re logged in
2. Go to Main Menu
3. Go to Card Services
4. Go to Card Management
5. Select the image of your card 
6. Scroll down to CARD MANAGEMENT, and go to Report lost or stolen
7. Then, fill out the fields to report your card as damaged, lost, or stolen, and order a replacement

REPORT YOUR CARD

If you're not enrolled in Digital Banking yet, get started here.

ENROLL

Report Account Fraud

Steps to take when something doesn't seem right.

• First things first, log in to Digital Banking and send us a secure message with the details that you are concerned about.
• Second, while logged into Digital Banking, disable your Andrews Federal Debit and/or Credit Card located under the Card Services menu.

Report A Security Concern

Let us know if you receive something suspicious

If you received a suspicious email, text message, or phone call that mimics Andrews Federal, contact us immediately at [email protected].

Learn how to keep your information secure

Prevention Tips

Steps you can take

• Turn on your account alerts to be notified immediately of any unwanted activity.
• Update your passwords every 90 days, and do not use the same password for more than one account.
• Stay up to date by subscribing to our 'Copy That' blog for additional security tips and tricks.
• Learn more about identity theft and other ways to protect yourself at IdentityTheft.gov or the Consumer Financial Protection Bureau.

Safe and secure Digital Banking

• Your username and password must be at least eight letters, numbers and special characters.
• A secure access code is required when logging in from a new device. This code is sent to you by voice, email, or text.
• Use Face ID or Touch ID to help thwart invalid logins.

Set-up a Telephone Passphrase

• To further safeguard your account, create a telephone passphrase in Digital Banking. A telephone passphrase is used when you need to speak with us over the phone. We will ask you to provide this passphrase each and every time you call us. 

• It's easy to add a telephone passphrase. Simply log in to Digital Banking and go to Settings > Telephone Passphrase. Then, choose how you want to receive a one-time secure access code. Enter the code, and add your passphrase. 

View your FICO® score for free

• A FICO score is a type of credit score created by the Fair Isaac Corporation.
• Reviewing your score can help prevent identity theft.
• Andrews Federal Visa® credit card holders can view their FICO score for free by logging into Digital Banking.
• Free FICO scores are updated once per quarter (restrictions apply)
• Get a free copy of your credit report every 12 months from each credit reporting company at annualcreditreport.com.

Common types of fraud

Learn how to protect yourself

Cybercrime is more common than you might think. Every day, cybercriminals are finding new ways to attack accounts and steal sensitive personal information like account numbers, passwords, and more. 

Phishing Attack

In a phishing attack, cybercriminals use email or hacked websites to solicit personal information by posing as a trustworthy organization. Phishing attempts are often in the form of an email, but also can arrive as a text message (called Smishing) or voicemail (Vishing). The message will contain a call to action that you recognize, such as to verify an email address or to provide your detailed information.

• Never click on links or attachments in emails. 

Malware

Malware is short for “malicious software.” In other words, malware is sneaky software that destroys computers and steals your personally identifiable information in the process. Examples of malware includes viruses, worms, Trojan viruses, spyware, adware, and ransomware.

• Install and maintain antivirus programming on all your devices. 

Username and Password Breach (Credential Breach)

Username and password breaches occur when cybercriminals have access to your personal username and password. Despite warnings, many consumers continue to use the same password across different online platforms, so once one account is breached, they all are at risk.

• Use a strong, unique password for every account, and update passwords regularly.

Debit or Credit Card Fraud

Cybercriminals steal card numbers from fake websites, public Wi-Fi system breaches, and more. Then, they use your debit or credit card information to pay for goods and services.

• To prevent unwanted transactions, never store your card number within apps or websites. 

Identity Theft

Once fraudsters get ahold of your personal information through phishing, and malware attacks they will use your Social Security Number, name and address to open new lines of credit and drain your assets.

• Monitor your accounts and credit reports closely and enroll in notifications to receive alerts when activity occurs on your accounts.

Additional Resources

These resources offer a comprehensive overview of identity theft, fraud prevention, and assistance for victims.

Get a free credit report once a year.

• annualcreditreport.com

Information in regards to identity theft, security and privacy.

• Federal Trade Commission

Tips and advice about common security issue.

• Cybersecurity & Infrastructure Security Agency

Advice for protecting your mobile device.

• Federal Communications Commission

Best practices for password authentication.

• Federal Trade Commission

File an internet crime complaint.

• Federal Bureau of Investigation