SAFEGUARD YOUR ACCOUNTS, CARDS AND PERSONAL INFORMATION
YOUR CARD, YOUR CONTROL: Never hand it over to anyone
Beware of scammers who may try to collect your debit card or personal information from your home. Andrews Federal will never send anyone to your home to retrieve your debit card or request sensitive information.
Keep your phone to yourself
Handing your phone to a stranger can lead to fraud, as scammers may steal personal data, access banking details, or install malicious apps. Even a brief moment is enough for identity theft or financial loss. To stay safe, avoid giving your phone to strangers—if someone needs help, make the call for them instead.
Andrews Federal employees will never ask for your PIN or password – Neither should anyone else
If someone contacts you and says they are from Andrews Federal, be suspicious. Andrews Federal will not contact you and ask you to reveal account information, password or PIN. If you receive a request of this nature, it is probably a scammer. End the conversation and report it immediately.
Don't text personal information
Never share personal information over the phone—use secure, verified channels instead. Even harmless details, like your account number, can be dangerous when combined with other data. Fraudsters gather small pieces of your information over time until they have enough to access your accounts.
Use online scheduling to stay secure
When you schedule an appointment online through our website to request a call back at a specific time, you can trust that the call will come directly from Andrews Federal. If anything about a call or conversation seems suspicious, hang up and call back to our Member Service Center.