Are you Ready to Serve and Ready to Solve?
  • A Great Place to Work Certified Company
  • Affordable medical, dental, vision, and prescription health plans
  • 12 paid holidays a year including your birthday
  • Career development, training opportunities, career coaching, and tuition reimbursement

Level up. You deserve to work for a company that acknowledges your greatness.

A job that's about more than money. We're committed to helping you elevate your career.

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We work hard, and have fun. Join our team and enjoy more than the usual benefits.

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With workplace culture embedded in our DNA, our organization has been certified as a Great Place to Work in consecutive years. We offer a highly competitive compensation and benefits package to maintain a happy and healthy worklife balance. Focused on career growth for our employees, we offer a myriad of educational resources, training and development, and mentorship opportunities.

As our organization continues to thrive, we are seeking a highly motivated workforce that is not afraid to think outside the box. Our leaders encourage collaboration and new ideas as we continue to serve our global membership.

Essential Duties

  • Solicits and coordinates the closing of commercial loans; responsible for commercial loan business development and to act as the credit unions contact with commercial loan clients, brokers, and contractors.
  • Directs the day-to-day operation of all lending (Wholesale Finance) related services including lending, compliance, loan audit, loan servicing, and collections stateside and overseas.
  • Work with Member Business Lending partners to structure loans accordingly and create loan packages to ensure legal compliance with documents.
  • Oversees commercial loans underwritten by loan officers; Review the work of staff for compliance with standards, policies, and procedures to ensure that work products meet operating and regulatory requirements.
  • Closely monitors the new commercial loan pipeline and related loan workflow to ensure loan requests are acted upon in a timely manner.
  • Remains cognizant of and adheres to Andrews Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
  • Interacts with co-workers, supervisors, members, and outside contacts in an appropriate, professional manner, which projects a positive image of the department and Andrews Federal.

Required Experience

  • Bachelors degree in Business Administration, or related field, or equivalent knowledge required
  • Five to seven years management experience with consumer, credit, and real estate lending functions in a large credit union or banking environment is required.
  • Comprehensive knowledge of state and federal lending laws required.
  • Ability to operate independently, and exercise significant latitude for independent judgment, discretion, and action.

Physical Requirements

  • Requires the ability to sit at a desk and computer for extended periods of time.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.


The Financial Service Representative is responsible for the tactical initiatives as they relate to building member relationships, providing world-class service and achieving branch goals. The incumbent will promote and build positive relationships with members and provide solutions to their financial needs, remaining committed to the organization’s core values.

Essential Duties

  • Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.
  • Presents and explains Credit Union membership, products and services to potential and existing members and assists in meeting their financial needs. Keeps members informed of Credit Union policies and information, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.
  • Identifies cross-selling opportunities through asking members pertinent questions, execution of active listening skills while communicating with members and anticipation of member needs.
  • Responds to member’s requests, problems, and complaints and/or direct them to the proper person for specific information or assistance.
  • Build positive relationships with other lines of business by interacting with other business units.
  • Refers members to departments for specialized needs (i.e., Mortgage). Refers members to designated Credit Union partners to fulfill financial counseling, investment and insurance needs.
  • Reviews all available operational, product and procedure manuals in branch to become completely familiar with all branch operations, products, services and policies.
  • Demonstrate effective communication with all internal and external business partners, including the retail partner, while effectively communicating upwards and across the organization.
  • Volunteer for SEG sign-ups and other credit union activities.
  • Remains cognizant of and adheres to Andrews Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Required Experience

  • High school diploma or GED.
  • Must have 6 months experience in a sales/service role within the financial services industry or other types of retail businesses.
  • Excellent interpersonal, verbal and written communication skills.
  • Knowledge of how the financial markets impact the financial services industry and excel at representing credit union products and operations
  • Minimal travel amongst branches may be required.

Physical Requirements

  • The ability to sit and/or stand for extended periods of time.
  • Must be able to use a computer keyboard and a 10-key calculator.


Responsible for the configuration, maintenance, and operation of Andrews Federal Credit Union’s (Overseas) network, servers, desktops, phone system, backup, and storage infrastructure. Ensures that the Credit Union’s network and all related equipment are functional to accommodate system users.

Essential Duties

  • Installs, configures, tests and maintains servers, SAN, and related networking equipment.
  • Maintains Unified Communications, VoIP, and any related equipment, services, and platforms.
  • Ensures data protection and overall integrity via EMC Avamar Backup and Zerto Replication.
  • Installs firmware and security updates on servers, printers, and related networking equipment.
  • Utilizes best practices in maintenance of the network, servers, telephony and the platform, ensuring overall security. Partners with the Cyber Security Team in multiple aspects of this work and participates in audit remediation processes, as required.
  • Provides support to operational staff and other Credit Union associates.
  • Monitors and tests network performance and provides network performance statistics and reports to management.
  • Troubleshoots and resolves issues with ATM and related equipment, digital banking and mobile devices.
  • Maintains all data used for redundancy efforts and assists with remediation efforts as result of test findings and risk assessments.
  • Configures and maintains Microsoft Active Directory.
  • Logs all computer, terminal, and printer hardware/software problems. Calls appropriate maintenance organizations and arranges for repair. Notifies supervisor of unusual problems.
  • Liaison between the stateside IT operations and overseas IT operations.
  • Assists with software upgrades and installations.
  • Creates scripts for automation of common tasks.
  • Liaison between IT overseas and 3rd party vendors and military IT operations.
  • Performs such other duties as may be required from time to time for the overall management and operation of the Credit Union.
  • Travel to branches and perform equipment installations and repairs as needed
  • Address security issues and concerns discovered in vulnerability assessments, PEN testing, internal audits, and NCUA examinations.
  • Provides technical guidance and/or instruction as Team Lead to IT staff member.
  • Participates in on-call rotation as scheduled and directed by the Infrastructure Director.

Basic Requirements

  • Requires an advanced proficiency in the operation of local and wide-area networks and components.
  • Must be proficient with current Microsoft Server and Client operating systems.
  • Experience with Citrix VDI is preferred.
  • Must be able to perform duties accurately and independently.
  • Must be able to prioritize tasks and meet deadlines.
  • Must be able to work with members and associates in person or over the phone, in a courteous, pleasant, professional, and efficient manner.
  • Discretion, accuracy and clarity in communication are essential.
  • A high degree of professionalism in regard to safeguarding sensitive data is also a requirement.

Educational/Experience Requirements

  • Bachelors’ Degree in a related field (or equivalent experience) is required.
  • 7+ years experience working within LAN/WAN complex enterprise environment including use of hardware and software associated with network systems, operating systems maintenance and support, disaster recovery/business continuity planning.
  • Experience in project/task prioritization and time management skills.
  • Experience with daily Help Desk functions, such as effectively responding to emergency production problems, repairs, software/hardware changes and adjustments as necessary.
  • Experience with enterprise Internet application systems support.
  • Experience within a mission-critical environment involving disaster recovery/business continuity planning (including installation, implementation and support of PC, LAN/WAN based applications).
  • Implementation and enterprise support experience with the following technologies’ current versions:
    • Active Directory and Group Policy Management
    • MS Exchange/MS Teams – unified communications
    • MS SQL Administration and query syntax preferred
    • Scripting/Automation
    • Enterprise systems application deployment and management
    • Enterprise backup systems
    • Enterprise Malware systems – AV, URL Content & Email filtering systems
    • Mobile Device Management systems
    • Network Monitoring Performance Tools
    • Network Communications equipment
    • Imaging Tools such as MS SCCM
    • Remote Administration Tools
    • TCP/IP, VoIP
    • Windows Desktop/Server Operating Systems Management
    • Microsoft Office programs
  • Ability and willingness to work alone, and irregular hours and days.
  • Ability to work with individuals of all levels and varying technical skills.
  • Excellent written and verbal communication skills required
  • Experience with DODs Defense Switched Network (DSN) a plus
  • Military service is a plus
  • Fluent in German also a plus

Physical Requirements

  • Requires the ability to sit at a desk and computer for extended periods of time.
  • The individual must regularly lift and/or move 20-35 pounds and occasionally lift or pull 35-80 pounds.

We want you! Join Team Andrews!

When you're ready for a more rewarding work experience, check out our open positions.

We give you the tools you need to succeed and provide an environment where you can flourish professionally and personally. Our benefits package is structured to help you enjoy a happy, healthy lifestyle, and we're always looking out for our employees. If you're passionate about helping people and giving back to our communities, we want to hear from you.

We're a full-service financial institution with stateside locations in Washington, D.C., Maryland, Virginia and New Jersey, as well as overseas locations in the Netherlands, Belgium and Germany. Check out the career opportunities available now.     

Andrews Federal members received over $12 Million in direct member benefits through lower fees, lower loan rates and higher deposit yields.