Contact Us

We can't wait to hear from you
  • We're just one click or email away
  • Receive fast, friendly responses
  • Reach us stateside or overseas
  • Routing number: 255074111

Ask us anything. We'll get you answers.

We want to answer your questions, inquiries, and resolve any issues you may be experiencing. We promise you'll have our undivided attention until your need is met.

How to reach us

What we do for our members is never routine

Retail Hours of Operation - U.S.
  • Monday – Thursday: 9:00 AM – 5:00 PM
  • Friday: 9:00 AM – 6:00 PM
  • Saturday: 11:00 AM – 1:00 PM
Hours of Operation - Europe
  • Most locations, Monday – Friday: 9:00 AM – 16:00 PM
  • Chievres only, Monday – Friday: 10:00 AM – 17:00 PM, Saturday: 10:00 AM – 14:00 PM
Call Center Hours
  • Monday – Friday: 7:00 AM – 11:00 PM, Eastern Time
  • Saturday, Sunday, and Holidays: 9 AM - 5 PM, Eastern Time
  • Closed Thanksgiving and Christmas
U.S. Headquarters Mailing Address

Andrews Federal Credit Union
5711 Allentown Road
Suitland, Maryland 20746

European Headquarters Mailing Address

Unit 34601 Box 17
APO AE 09005-4601

Get in touch

Choose a convenient way to reach us…

Use the Andrews Digital Assistant for virtual assistance

Here are a few examples of what the Andrews Digital Assistant can help you with:

  • How to open an account
  • How to enroll in Digital Banking
  • Find the nearest location or ATM
  • Hours of operation
  • View our credit card options
  • Learn how we can save you money
  • And so much more!

 

Please do not include account/Social Security numbers or other sensitive information in your email. 
  • To report an email phishing scam involving Andrews Federal please forward the email message to: [email protected]

Deposit Support Services

For general questions

Digital Banking and Member Support 

For online banking assistance

Mortgages

Ask a question or apply for a new mortgage or HELOC 
For questions about your existing mortgage or HELOC

Credit Cards, Personal loans, and Auto loans

Check the status of your application

Existing Personal loans, and Auto loans

For general questions about your existing loan
For help with your vehicle's title or registration

Business Department

For business services 

For faster help, please log in to Digital Banking and go to Main Menu/Messages.

Log in to Digital Banking and send us a secure message

To send a secure message, log in to Digital Banking and go to Main Menu/Messages

SEND US A MESSAGE

Main Address

Andrews Federal Credit Union
5711 Allentown Road
Suitland, Maryland 20746

Deposit & Loan Payments

PO BOX 3000
Clinton, Maryland 20735-6001

Vehicle/Mortgage Insurance

Andrews Federal Credit Union
Insurance Tracking Center
PO BOX 924539
Fort Worth, Texas 76124

Credit Card Payments

Andrews Federal Credit Union
PO BOX 71050
Charlotte, NC 28272-1050

Department Phone Number
U.S. - 24-hour automated phone banking 800.487.8353
Overseas - 24-hour automated phone banking 00.800.4875.3535
Mortgage 800.403.2526
Insurance 877.576.7640
Lost or Stolen Visa Credit or Debit card 866.820.5801
888.918.7386
Debit PIN change & activation 866.985.2273
Credit Card Activation 800.527.7728
Credit card PIN number change 888.886.0083
Overseas Cardholder Services 727.571.2260
Overseas PIN Change 531.262.5314
24-hour Cardholder Services 800.654.7728
CU Rewards Points and Redemption 800.637.7728
Bill Pay 866.636.4962
Home & Vehicle Insurance 877.576.7640
Debt Management Solutions/Collections 800.487.5582

 
Country Phone Number
Australia 0011.800.4875.6267
Belgium 00.800.4875.6267
China 00.800.4875.6267
Denmark 00.800.4875.6267
Finland 990.800.4875.6267
France 00.800.4875.6267
Germany 00.800.4875.6267
Hong Kong 001.800.4875.6267
Hungary 00.800.4875.6267
Ireland 00.800.4875.6267
Israel 00.800.4875.6267
Italy 00.800.4875.6267
Japan 010.800.4875.6267
Korea 002.800.4875.6267
Luxembourg 00.800.4875.6267
Macau 00.800.4875.6267
Malaysia 00.800.4875.6267
Netherlands 00.800.4875.6267
New Zealand 00.800.4875.6267
Norway 00.800.4875.6267
Philippines PLDT 00.800.4875.6267
Poland 00.800.4875.6267
Singapore 001.800.4875.6267
South Africa 09.800.4875.6267
Spain 00.800.4875.6267
Sweden 00.800.4875.6267
Switzerland 00.800.4875.6267
Thailand 001.800.4875.6267
United Kingdom 00.800.4875.6267

2024 Holiday Schedule

We're closed on these holidays recognized by the Federal Reserve.

Holiday Date
New Year's Day (Observed) Monday, January 1, 2024
Martin Luther King, Jr. Day Monday, January 15, 2024
Presidents' Day Monday, February 19, 2024
Memorial Day Monday, May 27, 2024
Juneteenth Wednesday, June 19, 2024
Independence Day Thursday, July 4, 2024
Labor Day Monday, September 2, 2024
Columbus Day Monday, October 14, 2024
Veterans Day Monday, November 11, 2024
Thanksgiving Day Thursday, November 28, 2024
Christmas Day Wednesday, December 25, 2024

Still have questions?

You can book an appointment online with our stateside branches. Book your appointment now.

The daily ATM cash withdrawal limit is $1000. For Point of Sale (POS) purchases where a PIN is required, the daily limit is $1,000. For POS purchases that do not require a PIN, the daily limit is $3,000. There is a limit of 25 Visa purchase transactions per day.   

Yes, through the CO-OP Shared Branch Network, Andrews Federal members will be able to complete some of the same transactions as if you were at an Andrews Federal branch. To find a Shared Branch near you and to confirm the services that are available, visit the Branches & ATMs page.

Yes, through the CO-OP Shared Branch Network, Andrews Federal members will be able to complete some of the same transactions as if they were at an Andrews Federal branch. Guest members from other credit unions may access their accounts at our military base locations only. We have suspended service for non-Andrews credit union members at all other branch locations.

Through the CO-OP ATM network, we offer over 30,000 no-fee ATMs, covering all 50 states and 10 countries. Use our ATM locator to find the nearest Andrews Federal or CO-OP ATM. There is a small $1 fee to use a non-Andrews Federal or non-CO-OP ATM.

 

Now offering members the option to choose high yield or cash back with new checking accounts powered by Kasasa.