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Andrews Federal Credit Union
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Financial Assistance Options

For our members
  • Support for difficult financial times
  • Loan and repayment options
  • Financial Assistance Loan
  • Skip a Payment Programs
  • Mortgage Loan assistance

     

Facing unexpected financial challenges? Andrews Federal is here to help.

It is our honor and our mission to serve our members through all seasons of life. When members face unexpected or challenging financial situations, our credit union team is ready to help you find the best solution for your personal situation. Whether you are experiencing a change in employment, unexpected illnesses or expenses, or the aftermath of a natural disaster, we have resources that can help you bridge gaps during hard times.

Available Resources

Loan and Credit Card Options

couple looking at computerWe offer financial assistance programs for a range of consumer banking products, including credit cards, auto loans, personal loans, and lines of credit. If you are having trouble making your payments, we may be able to help with:

  • Financial Assistance Loan1
    • Up to $5,000 for 24 months 0% APR for the first 90 days
    • Fixed rate of 6.00% APR for the remainder of the term
    • Defer your first payment for 90 days
  • Penalty free Share Certificate withdrawal2
  • Loan extensions
  • Skip a Payment programs (loans)
  • Repayment plan
  • Loan modification
  • Credit cards (contact us directly)

For Consumer Loan Assistance, contact us at [email protected] or call us M-F 9:00 am to 5:00 pm EST 800.487.5582.

Mortgage Loan Assistance

couple reviewing loan papersDepending on where your mortgaged property is located, you may qualify for state assistance through The Homeowner Assistance Fund (HAF). The HAF is a federal program designed to help homeowners remain in their homes. If state assistance is not being offered currently in your state, we may  have additional mortgage loan assistance options available for you.

We offer financial assistance programs for mortgage products such as first mortgages, fixed second mortgages, and home equity lines of credit (HELOC). And we offer programs that may help you avoid foreclosure, including:

  • Deferred payments
  • Forbearance plans
  • Repayment plans
  • Loan modifications
  • Using equity in your home
  • Short Sale
  • Deed In Lieu

To begin evaluating your options:

For mortgages sold to government-sponsored enterprises (GSEs) like Fannie Mae or Freddie Mac, we will adhere to their specific assistance guidelines. You can check your loan’s status and access relief programs at Knowyouroptions.com (Fannie Mae) or FreddieMac.com.

Additional Guidance through free Financial Counseling with our partner, Greenpath

Unforeseen circumstances can impact your finances, and make it hard to decide which step to take next. We offer members free financial guidance and assistance through a partnership with Greenpath™ Financial Counseling.

For a confidential consultation to create a personalized financial plan, contact Greenpath’s trained counselors at 877.337.3399 (U.S.) or at www.greenpath.com.

Additional Guidance through free Financial Counseling with our partner, Greenpath

Still Have Questions?

Review answers to some of our most frequently asked questions below. If you have any additional questions about your account status, please don’t hesitate to contact us at [email protected]

We understand that financial hardships happen, contact us to discuss hardship programs or other arrangements.

Depending on the loan product, we may be able to adjust your payment due date to align with your financial schedule.

Yes, we may be able to provide reduced payment plans for eligible members. Programs are tailored to our members’ individual needs.

Late fees are applied once the loan exceeds its grace period, which varies depending on the loan type. Interest accrues daily depending on the loan type. Mortgage loans follow an amortization schedule and Credit Cards use an Average Daily Balance (ADB) method.

Average Daily Balance Method

  • The average balance of your credit card is calculated by adding up the balance at the end of each day during the billing cycle and dividing it by the number of days in the billing cycle.
  • The interest is calculated by multiplying the average daily balance by the daily periodic rate, then multiplying that by the number of days in the billing cycle.

Ignoring the debt may result in further collection efforts including reporting late payments to the credit reporting agencies, repossession, foreclosure and/or assigning the account to a collection attorney or agency. Do not hesitate to contact one of our experienced counselors for assistance.

We typically report accounts as late to the credit bureaus after the loan payment is more than 30 days past due.

Interest on accounts accumulates daily so if you are making an additional payment towards your loan, you will need to make the payment on the day your minimum payment is due.

  • Enrolling in automatic ACH from an outside financial institution
  • Setting up Bill Pay with your primary financial institution
  • Setting up alerts in Online Banking to let you know when you have a payment due
See All FAQs

Membership eligibility required. A membership account with a minimum $5 deposit into a Base Share Savings account must be established prior to funding the loan. Please click here to view membership eligibility requirements.

1Financial Assistance Loan: APR = Annual Percentage Rate. 0% APR* is a promotional rate for the first 90 days on new Andrews Federal Financial Assistance Loans for qualified members with approved credit. After the introductory period, the rate will revert to 6.00% APR. Offer effective as of February 28, 2025, and subject to change. Must be a member of the credit union to open any loan account. For all loans, additional rates and terms are available for qualified applicants. Rates, terms and conditions vary based on creditworthiness and qualifications. Your actual rate will be based on your loan amount, term, and credit history. Subject to credit and collateral approval. Additional restrictions may apply. Sample Payment: $5,000 for 24 months at a fixed interest rate of 6.00% = payment of $222.71. A previous government paystub or 2024 W2 must be provided. This offer is available only to current members directly impacted by a hardship or layoff. Deferred payment is a period of time during which a borrower is permitted to temporarily postpone making regular monthly payments. The debt is not forgiven; however regular payments are suspended until a later time. Interest continues to accrue at your contractual interest rate.

2Penalty free Share Certificate withdrawal: A previous government paystub or 2024 W2 must be provided. This offer is available only to current members directly impacted by a hardship or layoff.  

Excluded from deferred payment option: Credit Cards, Overdraft Line of Credit, Premier Line of Credit, Cash To Go, Business Line of Credit, Business New Auto, Business Used Auto, Business Signature Loan and Business Credit Card.