Support

We'd like to make your life a little easier.
  • Log in to Digital Banking for faster service
  • Discover how easy it is to manage your finances with our app
  • Need to make a payment, move money, or check your balance? Our app is for that!

Whatever you need to get done, we can help make it happen.

Need to pay your credit card or send money to a friend? Our app is for that. Have a check that needs depositing? Our app does that too. But for those times when you need a little extra help, we're here, and we know just what to do. 

Keeping your information secure is our top priority

Learn how to set up security alerts, report fraud, and more.

Put your money where it can grow

There's more ways than one to fund your new Share Certificate account.

We're here for you during stressful situations

Let us know right away if your card goes missing. 

The way to send money when faster is better

Use wire transfers to move money electronically from one person to another, domestically or internationally.

Submit a payment from your destination

Learn all the easy ways to submit a payment towards your auto loan.

Pay your bills on time, every time

It's easy to submit a one-time loan payment while you're on-the-go. Please be aware that credit card and mortgage account payments will be processed and posted the next business day, generally Monday - Friday, except holidays.

24/7 Account Access

Discover how much easier it is to manage your accounts.

Stretch your budget this month

Sometimes you just need a little extra cash in your pocket.

Disputes can be frustrating. Let’s work together. 

We're here to help and guide you on the dispute process.

Still Have Questions?

Log in to Digital Banking and go to Main Menu/Card Services, then Card Management, and select the image of your card, then toggle the Enable/Disable Card option.

Log in to Digital Banking and go to 'Account Services', then go to 'Manage Alerts', and 'New Alert'.

A general power of attorney may be accepted, but must be reviewed and approved by a branch manager. 

If you received a notification in regards to a failed login attempt (invalid password) that was not instituted by you, we recommend that you immediately change your username and change your password.

After you deposit your check, please hold onto the check for a minimum of 30 days.

To change your login password, please click here.

To change your login username, please click here.

To file a dispute on a debit card transaction, log into digital banking and go to 'Card Services', and then 'Card Management', select your Debit Card and click ‘Dispute Transaction’. 

Log in to Digital Banking and go to 'Card Services', then 'Card Management', and select Enable/Disable Card.

Yes. To place a travel notification on your account, log into digital banking go to 'Card Service', and then go to 'Card Management', and go to 'Card Details' OR go to 'Travel Notifications'.

Rewarding Checking

Kasasa Cash Checking
We’re always looking for ways to give you more. That includes our outstanding checking options powered by Kasasa. With Kasasa Cash Checking, you can earn higher dividends on your checking account balances — up to 6.00% APY.* And, you’ll continue to have access to all the best benefits that come standard with Andrews Federal membership, including Early Direct Deposit, mobile check deposits, Digital Banking access and more.

Now offering members the option to choose high yield or cash back with new checking accounts powered by Kasasa.