COVID-19 Announcements

Last updated: Tuesday, March 31, 2020

As the coronavirus (COVID-19) continues to have an impact in our communities, we are temporarily closing some locations and modifying member access to our branches. Lobby visits will be closed to un-scheduled walk-in members. You may use our drive-thru services, ATMs, or request a lobby appointment here.

A Message from Our CEO

Our members remain our top priority. Read more.

Frequently Asked Questions

Yes, during this challenging and unprecedented time, we are offering Relief Assistance Options for members who have been directly impacted by the coronavirus.

To utilize our Skip-a-Pay option, log into digital banking and go to Loan Services and select “Skip a Payment.” 

To deposit a check, take advantage of the “Deposit Check” feature on our mobile app

To deposit cash, you may utilize one of our branch ATMs or drive-thru locations.

For your safety when withdrawing money, we recommend that you only withdraw enough funds for the next few days and that you do not keep large amounts of cash in your home. 

For your protection, our branch lobbies are currently available by appoinment only. Click here to schedule a branch appointment.

There are several ways to quickly and easily make your payment without needing to leave home. Visit Payment Options to find the option that’s best for you.

We offer free external transfers between your Andrews Federal account and other institutions through digital banking.

Login to Digital Banking and go to Move Money. If you already have your external account(s) linked, select My Accounts. If you do not have your external account(s) linked, select New External Account.

To enroll in digital banking, visit Digital Banking Enrollment.

For more information on external transfers and the other great digital banking features that are available, check out our Digital Banking User Guide

 


Relief Assistance Options

If you need a little extra help, we're here. 

  • Relief Assistance Loan
  • Deferred payments on existing Andrews Federal loans
  • For assistance with your Home Equity Line of Credit or 1st Mortgage loan, please contact us directly.

Learn more


Skip A Loan Payment Without the Fee

One less payment to worry about

During the COVID-19 crisis, the fee will be waived if you elect to skip a qualifying loan payment. We understand that our members need their money now, more than ever.


Branch Services

The most up-to-date information on branch operations.

Stateside Status
Suitland, MD 24-hour ATM. Drive-thru open. Lobby visits by appointment only.
Joint Base Andrews, MD 24-hour ATM. Drive-thru open. Lobby visits by appointment only.
Waldorf, MD 24-hour ATM. Drive-thru open. Lobby visits by appointment only.
Washington, DC - Brightwood Branch Temporarily closed.
Washington, DC - Henson Ridge Branch 24-hour ATM. Lobby hours for the week of March 30 - April 3 are 9:00 am to 3:00 pm for deposits and withdrawals only. All other transactions by appointment only. Five member limit inside the lobbby at one time. 
Springfield, VA - Town Center Temporarily closed. 
Springfield, VA - West Springfield 24-hour ATM. Lobby visits by appointment only.
Burlington, NJ 24-hour ATM. Lobby visits by appointment only.
Joint Base MDL, NJ 24-hour ATM. Drive-thru open. Lobby visits by appointment only.
Mt. Laurel, NJ 24-hour ATM. Drive-thru open. Lobby visits by appointment only.

 


Digital Banking

Bank virtually anywhere, anytime, from any device

If you are a frequent branch visitor, consider taking advantage of our new digital banking platform. Many of our services conducted in-branch can now be completed online and from your smartphone.


Digital Wallet

Use touchless payment technology

Take an extra step of precaution and make purchases through the use of digital wallets. Your Andrews Federal debit and credit cards work with many popular platforms. This technology allows you to pay through your phone without physically touching the retailer's payment device.


Be Aware of Scams

Scammers are taking advantage of fears

Andrews Federal will not reach out to you asking for confidential information such as your name, account number, social security number, or other personal identifying information. See the Federal Trade Commision's advice for consumers to protect yourself from scams.