COVID-19 Announcements

Last updated: Tuesday, June 30, 2020

We've made some changes to keep our members and employees safe and healthy throughout this pandemic.

  • Stateside branches are serving members by appointment only. 
  • Overseas branches are serving members on a walk-in basis.
  • Drive-thru's are open Monday-Thursday 9 AM - 5 PM, Friday 9 AM - 6 PM, and Saturday 9 AM - 1 PM.

The latest on our health and safety plans

We’re committed to helping our members, and the communities we serve in good times and bad. We continue to take steps to safeguard against the coronavirus while still serving our members well.

UP-TO-DATE BRANCH OPERATIONS

We can't wait to serve you.

Stateside Status
Suitland, MD 24-hour ATM. Drive-thru open. Lobby visits by appointment only.
Joint Base Andrews, MD (Restricted Access) 24-hour ATM. Drive-thru open. Lobby visits by appointment only.
Waldorf, MD 24-hour ATM. Drive-thru open. Lobby visits by appointment only.
Washington, DC - Brightwood Branch 24-hour ATM. Lobby visits by appointment only.
Washington, DC - Henson Ridge Branch 24-hour ATM. Lobby visits by appointment only.
Springfield, VA - Town Center 24-hour ATM. Lobby visits by appointment only.
Springfield, VA - West Springfield 24-hour ATM. Lobby visits by appointment only.
Burlington, NJ 24-hour ATM. Lobby visits by appointment only.
Joint Base MDL, NJ 24-hour ATM. Drive-thru open. Lobby visits by appointment only.
Mt. Laurel, NJ 24-hour ATM. Drive-thru open. Lobby visits by appointment only.
Overseas Status
Wiesbaden, Germany 24-hour ATM. Walk-in Monday-Friday 9:00 AM - 4:00 PM.
Hainerberg, Germany This branch is currently closed.
Brunssum, The Netherlands 24-hour ATM. Walk-in Monday-Friday 9:00 AM - 4:00 PM.
Brussels, Belgium 24-hour ATM. Walk-in Monday-Friday 9:00 AM - 4:00 PM.
Chievres, Belgium 24-hour ATM. Walk-in Monday-Friday 9:00 AM - 4:00 PM.

 

Branch drive-thru forms

Complete and print these forms to save time when visiting us.


Relief Assistance Options

If you need a little extra help, we're here

Please contact us directly if you need help with financial hardship


Frequently Asked Questions

Yes, during this challenging and unprecedented time, we are offering relief assistance options for members that have been directly impacted by the coronavirus.

To utilize our Skip-A-Pay option for your credit card, contact us at 1.800.487.5500. To schedule a Skip-A-Pay for your loan(s), log in to Digital Banking, go to Loan Services, then go to Skip a Payment.

It's easy to deposit a checking using our mobile app. 

To deposit cash, visit one of our ATMs or drive-thru locations. For your safety when withdrawing money, we recommend only withdrawing enough funds for the next few days. Do not keep large amounts of cash in your home. 

For your protection, our branch lobbies are currently available by appointment only. 

There are several ways to quickly and easily make your payment without leaving your home. Visit our Support page to find the best option for your needs.

It's easy to transfer money between your Andrews Federal account and other financial institutions. If you already have your external account(s) linked, log in to Digital Banking and go to Move Money, then My Accounts. If you do not have your external account(s) linked, log into Digital Banking and go to New External Account.