Security Center

We're committed to keeping your personal information safe and secure.
  • Account alerts keep you in-the-know 
  • Secure access codes safeguard your credentials
  • Free FICO score available for Visa® credit card holders

Your privacy and security is our top priority.

We want to make sure your private information stays private. Please take some time to review how we work to ensure your personal and financial information is protected, and the steps you can take to stay safe from fraud and identify theft on the internet.

*NEW* SET UP A TELEPHONE PASSPHRASE

Even more security for your personal information.

Technology does not offer as much protection as you may think. To help us safeguard your account, create a telephone passphrase in Digital Banking. A passphrase is like a password, but longer and more secure. Basically, your passphrase is an encryption key that you memorize.

We will never ask for your personal information. However, to speak with us over the phone, you will be asked to verify your identity by providing the telephone passphrase associated with your account. 

It's easy to add a telephone passphrase. Simply log in to Digital Banking and go to Settings > Telephone Passphrase. Then, choose how you want to receive a one-time secure access code. Enter the code, and add your passphrase. 

Beware of Phishing Scams

Phishing is when a fraudster disguises themselves as a trustworthy source to trick account holders into providing personal or financial information. These scams can be done via email, phone calls, text messages or social media. Scammers use different ways to contact potential victims and may pose as legitimate businesses or governmental agencies. 

Here are a few other ways to safeguard your personal information:

Be mindful of the sender.

Do not open attachments or links in emails unless you expected to receive the message from someone you know directly. If you receive a suspicious email from someone you know, pick up the phone and call that person to confirm they did indeed send the email in question.  

Deny requests for personal information.

We will never ask you to provide any personal information such as your Social Security number, account number, username or password, debit card PINs, or personally identifiable information. Do not share personally identifiable information, especially if someone is requesting it.

Beware of urgent appeals. 

We will never ask you to confirm your personal information. Fraudsters attempt to steal your information by claiming that your account will be closed or canceled if you do not confirm important information. Do not fall victim to threats with urgent requests.   

Pay attention to misspellings and odd-looking URLs. 

We will never provide a link that does not begin with andrewsfcu.org. Grammar errors, especially hidden within links can be the tell-tale sign of a fraudulent email. If you hover over a URL, it will display the actual link address. For example, a URL that shows andrewsfederalfcu.suspicious.org will take you to a phony website, not the Andrews Federal site. Always read carefully and look out for typos or disguised URLs.

Be wary of offers that sound too good to be true. 

We will never request your personal information in exchange for money or services. If you receive a member service survey that asks for your account number – do not respond.

Pay close attention to emails, text messages, and phone calls that request your confidential information.

Learn how we keep your information secure

Our top priority is protecting your personal information.

And we take it very seriously.

Safe and secure Digital Banking
  • Username and password must be at least eight letters, numbers and special characters 
  • A secure access code is required when logging in from a new device. The code is sent to the user via voice, email, or text
  • Face ID and Touch ID are available to prevent invalid logins 
View your FICO® score for free
  • A FICO score is a type of credit score created by the Fair Isaac Corporation
  • Reviewing your score can help prevent identity theft
  • Andrews Federal Visa® credit card holders can view their FICO score for free by logging into Digital Banking
  • Free FICO scores are updated once per quarter (restrictions apply)
  • Get a free copy of your credit report every 12 months from each credit reporting company at annualcreditreport.com
Extra steps you can take
  • Turn on your account alerts to be notified immediately of any unwanted activity
  • Update your passwords every 90 days, and do not use the same password for more than one account
  • Stay up-to-date with our 'Copy That' blog for more account security tips and tricks 
  • Learn more about identity theft and other ways to protect yourself at IdentityTheft.gov or the Consumer Financial Protection Bureau

Still have questions?

If you did not receive the services that you expected and paid for, or if the amount that is charged differs from your expectation, contact us at 800.487.5500 and our team will help you with filing a dispute claim. 

If you see a transaction on your account that you do not recognize and did not authorize, contact us at 800.487.5500 and our team will help you with filing a fraud claim. 

A general power of attorney may be accepted, but must be reviewed and approved by a branch manager. 

Log into digital banking and go to the 'Account Services' tab, and then go to 'Manage Alerts', and go to 'New Alert'.

Log into digital banking and go to 'Card Services', and then go to 'Card Management', and go to 'Card Details'. Or, click/tap the image of the card, and go to 'Alerts'.

After you deposit your check, please hold onto the check for a minimum of 30 days.

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Andrews Federal members received over $19 Million in direct member benefits through lower fees, lower loan rates and higher deposit yields.