Security

We're committed to keeping your personal information safe and secure.
  • Account alerts keep you in-the-know 
  • Secure access codes safeguard your credentials
  • Free FICO score available for Visa® credit card holders

Your privacy and security is our top priority.

We want to make sure your private information stays private. Please take some time to review how we work to ensure your personal and financial information is protected, and the steps you can take to stay safe from fraud and identify theft on the internet.

Learn how we keep your information secure

Safe and secure Digital Banking

  • Username and password must be at least eight letters, numbers and special characters 
  • A secure access code is required when logging in from a new device. The code is sent to the user via voice, email, or text
  • Face ID and Touch ID are available to prevent invalid logins 

View your FICO® score for free

  • A FICO score is a type of credit score created by the Fair Isaac Corporation
  • Reviewing your score can help prevent identity theft
  • Andrews Federal Visa® credit card holders can view their FICO score for free by logging into Digital Banking
  • Free FICO scores are updated once per quarter (restrictions apply)
  • Get a free copy of your credit report every 12 months from each credit reporting company at annualcreditreport.com

Extra steps you can take

  • Turn on your account alerts to be notified immediately of any unwanted activity
  • Update your passwords every 90 days, and do not use the same password for more than one account
  • Stay up-to-date with our 'Copy That' blog for more account security tips and tricks 
  • Learn more about identity theft and other ways to protect yourself at IdentityTheft.gov or the Consumer Financial Protection Bureau

If you suspect your personal or account information has been compromised, contact us immediately!

Still have questions?

If you did not receive the services that you expected and paid for, or if the amount that is charged differs from your expectation, contact us at 800.487.5500 and our team will help you with filing a dispute claim. 

If you see a transaction on your account that you do not recognize and did not authorize, contact us at 800.487.5500 and our team will help you with filing a fraud claim. 

A general power of attorney may be accepted, but must be reviewed and approved by a branch manager. 

Log into digital banking and go to the 'Account Services' tab, and then go to 'Manage Alerts', and go to 'New Alert'.

Log into digital banking and go to 'Card Services', and then go to 'Card Management', and go to 'Card Details'. Or, click/tap the image of the card, and go to 'Alerts'.

After you deposit your check, please hold onto the check for a minimum of 30 days.

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Andrews Federal members received over $19 Million in direct member benefits through lower fees, lower loan rates and higher deposit yields.