This information explains how we keep your personal information safe and secure.

Your privacy and security is our top priority.

We want to make sure your private information stays private. Please take some time to review how we work to ensure your personal and financial information is protected, and the steps you can take to stay safe from fraud and identify theft on the internet.

Learn about the security measures that keep your information secure

Basic protection that we provide:

  • Free Credit Scorecard shows your FICO® Credit Score
  • 24/7 Fraud Protection, including monitoring of every purchase
  • Update your account alerts to manage account activity and receive timely account reminders
  • And more

Extra steps you can take:

  • Order and review your free annual credit reports
  • Update your passwords
  • Learn more about identity theft and other ways to protect yourself at or the Consumer Financial Protection Bureau
  • Learn to recognize the signs of elder financial abuse for yourself or loved ones

If you suspect your personal or account information has been compromised, contact us immediately!

Still have questions?

If you did not receive the services that you expected and paid for, or if the amount that is charged differs from your expectation, contact us at 800.487.5500 and our team will help you with filing a dispute claim. 

If you see a transaction on your account that you do not recognize and did not authorize, contact us at 800.487.5500 and our team will help you with filing a fraud claim. 

A general power of attorney may be accepted, but must be reviewed and approved by a branch manager. 

Log into digital banking and go to the 'Account Services' tab, and then go to 'Manage Alerts', and go to 'New Alert'.

Log into digital banking and go to 'Card Services', and then go to 'Card Management', and go to 'Card Details'. Or, click/tap the image of the card, and go to 'Alerts'.

After you deposit your check, please hold onto the check for a minimum of 30 days.


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Andrews Federal members received over $19 Million in direct member benefits through lower fees, lower loan rates and higher deposit yields.