This information explains how we keep your personal information safe and secure.

Your privacy and security is our top priority.

We want to make sure your private information stays private. Please take some time to review how we work to ensure your personal and financial information is protected, and the steps you can take to stay safe from fraud and identify theft on the internet.

Learn about the security measures that keep your information secure

Basic protection that we provide:

  • Free Credit Scorecard shows your FICO® Credit Score
  • 24/7 Fraud Protection, including monitoring of every purchase
  • Update your account alerts to manage account activity and receive timely account reminders
  • And more

Extra steps you can take:

  • Order and review your free annual credit reports
  • Update your passwords
  • Learn more about identity theft and other ways to protect yourself at or the Consumer Financial Protection Bureau
  • Learn to recognize the signs of elder financial abuse for yourself or loved ones

If you suspect your personal or account information has been compromised, contact us immediately!

Still have questions?

If you did not receive the services that you expected and paid for, or if the amount that is charged differs from your expectation, contact us at 800.487.5500 and our team will help you with filing a dispute claim. 

If you see a transaction on your account that you do not recognize and did not authorize, contact us at 800.487.5500 and our team will help you with filing a fraud claim. 

A general power of attorney may be accepted, but must be reviewed and approved by a branch manager. 

You can set up many different types of alerts to assist with managing your account(s) in Online Banking by clicking the "About Me" tab.

You can set up credit card alerts in Online Banking under the "Options and Extras" tab.

You should destroy the check within 30 days of receipt and crediting to your deposit or as we may otherwise instruct. You must maintain the original check in a secure location as you are responsible if an original check is misused or deposited a second time.


Elevate your financial know-how.

Class is in session.

Andrews Federal members received over $19 Million in direct member benefits through lower fees, lower loan rates and higher deposit yields.