Online Banking FAQs

Below is a list of FAQs designed to help answer quick questions about Andrews Federal Online Banking. If you have a question you don’t see here, give us a call at 800.487.5500 (U.S.), 00.800.487.56267 (outside U.S.). We’ll help you put Online Banking to work for your financial life.

Loggin in the First Time

What’s my Access ID?

What is my Passcode?

When I select my new Access ID, what should I choose?

What makes a strong Passcode?

Are my Access ID and Passcode case sensitive?

Can I use my member number or Social Security number as my Access ID?

How often do I need to change my Passcode?

If I’m new to Online Banking, what information do I need to enroll?

Will I need to update my security questions?

Why is my online account locked?

Why do you need my email address?

What transactions or actions generate a security code email?

New User: Enrolling in Online Banking

I’ve never used Online Banking Before. How do I enroll?

What browser do I need to access Online Banking?

Account Management

Can I search and download my account history?

How do I categorize my expenses?

Can I change my Quick History settings?

What’s Future View?

How do I add an account in Online Banking?

I manage the Andrews account for my local scouting organization. Can I use Online Banking?

I’ve set up a recurring auto loan but don’t see it in my pending transactions. Why?

How do I use Quicken with Online Banking?

What if I run into trouble updating Quicken?

Transferring Funds

How do I transfer funds in Online Banking?

I’ve set up a recurring transfer but don’t see it in my pending transactions. Why?

Can I see my completed transfers?

Using Bill Pay

How do I sign up for Bill Pay?

What info do I need to establish a payee?

What’s an eBill?

When are payments made? How many business days?

Receiving eStatements

Will I still get paper statements when I sign up for eStatements?

Do I need an email address to receive eStatements?

I have an Andrews Visa card. If I sign up for eStatements, will I get eStatements for my Visa bill too?

Why is eStatements a good idea?

Do I still get notifications and newsletters?

What are the browser and software requirements for eStatements?

Can I print my eStatements?

What is a chip-and-PIN card?

Customizing Your Online Banking

Can I change my address?

What’s an account nickname?

Where do I update my email address?

Can I add an online account?

Can I remove an account?

What is Notify Me and where do I set alerts?

Can I stop payment on a check?

What documents can I request through Online Banking?

What’s the marketing preference?

Can I change what page I see first when I login to Online Banking?

I’ve customized my start page selection to be Accounts. Why do I keep landing on Messages?

What’s list sorting?

The all-in-one Finance Center

What’s Finance Center?

What kind of information can I add to my Finance Center?

What information do I need to access my other online accounts through Finance Center?

Do I have to input a security code that Andrews emails me every time I access the Finance Center?

Setting Alerts with Notify Me

What are Messaging Alerts?

What are account activity alerts?

How many times a day could I receive an alert?

How do I get alerts?

Using Messages to Contact the Credit Union

How does Messages work?

Can I attach a file?

What are the security and system settings?